Defensive looks are non-verbal cues—crossed arms, averted gaze, or tense posture—that signal discomfort, resistance, or a need for protection. Used in sales, negotiations, or therapy, they help professionals read unspoken hesitation, adjust their approach, and build trust. Beneficiaries include customer service reps, counselors, and anyone navigating high-stakes conversations. Recognizing these signals fosters empathy, reduces conflict, and improves communication outcomes.
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